Frequently Asked Questions
Getting Started
Are you currently taking on new clients?
After an initial rollout with a select few clients, we're opening our doors fully from Autumn 2026. If you're reaching out before then, join our waitlist and we'll be in touch. If you're reading this after Autumn 2026, please do get in touch directly.
Who do you typically work with?
We specialise in pet, animal and companion brands but we're always open to adjacent businesses too, such as farm shops and similar ventures. If you're unsure whether you're a fit, just ask.
Do you work with brand-new businesses as well as established ones?
Both. Whether you're just starting out or looking to refresh an existing brand, we'd love to hear from you.
What's the first step if I want to work with you?
Reach out and let's talk through exactly what you need. From there, we'll create a full roadmap outlining our process, timelines, and how we'll bring your vision to life.
Do you offer a discovery call before committing to a package?
Always. If you're not one for phone calls, we're just as happy chatting over email or Zoom. Getting to know you and your business properly is how we make sure we're the right fit for each other.
Process & Timelines
What does the process actually look like from start to finish?
We start with a conversation to understand what you're looking for, followed by a roadmap of what we'll do and when. From there, we typically begin with a call and moodboard concepts to narrow down your exact vision before getting to work. We operate virtually, checking in with you along the way from our own studio.
How long does a typical project take?
It depends on the project. It can take anywhere from a few days for a simple branding concept, to an ongoing relationship we hope will continue well beyond the initial brief. We see every project as the start of something we can lean on each other for as we navigate this industry together.
How involved do I need to be during the process?
As involved as you'd like to be. We love collaborating closely to really understand your vibe, but once we've nailed the initial direction, we're just as happy to run with it and bring you in for key milestones.
Do you offer ongoing support after the brand or event is delivered?
Absolutely. We check in, gather feedback, and offer continued support as your venture grows. Relationships matter to us, and that continues well past delivery.
Pricing & Packages
How much does it cost to work with you?
Our set packages are outlined on our website and in our brochure, ideal if you're not sure where to start. Most of our work is bespoke, priced according to your specific needs.
Do you require a deposit?
Yes. We ask for 60% upfront to secure your project and begin work, 30% at the midway point once concepts are approved, and the final 10% on completion which gives us time to iron out any final details together.
What are your payment terms?
Invoices are due within 7 days. Your start date is confirmed once the deposit is received, and final files are released once the balance is settled in full.
Is there a minimum spend or minimum package?
No minimum spend, we work with businesses at every stage.
What happens if I need something outside a set package?
Most of our work ends up bespoke and our set packages are simply there for clients who aren't sure where to begin. Whatever you need, we'll price it accordingly.
Services
Do you offer branding, events, or both — can I book just one?
Both, and yes, you're welcome to book either individually.
Do you design physical materials as well as digital?
Yes. And where something falls outside our own offering, we partner with trusted event stylists and specialists who work under our brand to bring your vision to life.
Do you work with businesses outside of the UK?
We currently work across the UK, but we're open to opportunities further afield. If you're outside the UK, reach out and we'll see how we can help.
Can you help with an existing brand, or only brand-new ones?
Both. Whether you're starting from scratch or refreshing something already loved, we're here for it.
Practical Details
How many revisions are included?
Each package includes two rounds of revisions to make sure we land on something you love. Anything beyond that is charged at an hourly rate though this is rare, since we do a lot of groundwork upfront to get it right early.
What do you need from me to get started?
It depends on your project. Typically we ask for logos, fonts, and brand colours that you already use. If you're after a full rebrand or a fresh start that doesn't need to reflect your current look, that's absolutely fine too. It's a collaborative process either way.
What's your typical response time if I email you?
We aim to respond within 24 hours, though this may be longer during busier periods. Existing clients are always prioritised.
Do you offer refunds or cancellations if plans change?
Deposits are non-refundable, as they cover the time and resources committed to your project from day one. If you need to cancel partway through, you'll be invoiced for work completed up to that point. We understand plans change, and we'll always try to be flexible where we can.